A chatbot greets. Proppie sells the house.
Most real-estate “AI chatbots” are site-wide FAQ widgets. They know your business — your hours, your bio, your service areas. They don't know your listings. Proppie is a per-listing AI that knows every home's actual facts and works that home 24/7: answering buyers, qualifying them, and booking showings.
That's a real Proppie phone line on a real listing. Ask it anything.
The FAQ widget vs. the listing specialist
The difference isn't polish — it's what the AI actually knows and what it's allowed to do.
| Capability | Typical site chatbot | Proppie |
|---|---|---|
| Knows the actual listing (beds, baths, HOA, taxes) | Answers from a FAQ about your business | Grounded in the listing's verified details |
| Answers buyer questions 24/7 | Generic answers, any hour | Specific to each home, any hour |
| Books showings on your calendar | Hands the buyer a contact form | Qualified buyers book against your calendar link |
| Qualifies buyers (timeline, pre-approval, budget) | Structured, delivered with the lead | |
| Its own phone number that answers calls | Per listing — AI answers, English & Spanish | |
| Speaks Spanish | Rarely | Page, chat, and phone |
| Learns YOUR answers permanently | Teach it once, it knows forever | |
| Suggests your other listings to mismatched buyers | Offers a better-fit home from your inventory | |
| Seller reports from real buyer activity | Views, conversations, top buyer questions | |
| Never invents facts about the home | Can't — it doesn't know them | Accuracy enforced in code: unknowns are omitted, never guessed |
“Typical site chatbot” describes the common site-wide FAQ-trained widget as a category — capabilities vary by product.
Ask your current chatbot the HOA fee on one of your listings.
Then ask Proppie. A FAQ widget will deflect — “an agent will get back to you” — because it was never given the listing. Proppie answers from the home's actual details, and when it doesn't know something, it says so and flags the question for you instead of guessing. That's the whole difference, in one question.
Live AI on a real Austin listing. Ask about price, HOA, schools, tour times — in English or Spanish.
To be fair to chatbots
A site-wide chatbot is a fine receptionist. It greets visitors, answers “what areas do you serve,” and points people to your contact page. If yours does that well, keep it — nothing about Proppie requires replacing it.
Proppie isn't a receptionist. It's a specialist assigned to one home: it knows that home's beds, baths, HOA, taxes, and features; it qualifies the buyers who ask about it; it books showings for it; and it reports what buyers said about it back to you and your seller. A receptionist works the front door. Proppie works each listing. They coexist.